I have tried the chat link, telephone numbers found on the web. I cannot get a live person. The answers they give on the site will not get the thing working again. I requested my password to get in members area to no avail. Any suggetions? Sure we could jam there avenues of getting new customers and not purchase anything, discourage new customers by telling the truth, but I’d rather they stand behind the product. Has anyone been able to take advantage of the second year deal? Has anyone else found that they could contact the company fine until the trial period was over? The chat link just goes in circles. Also, does anyone know how to get the thing up after a reformat. MJ suggested (in FAQs) a reformat and download, that did not work. You get what you pay for is to be expected. So I tolerated sometimes on sometimes off, crossing with my other voip etc… But they advertise in a way that makes you believe it will work for at least 1 year. Anyone else find that not to be so?
Ok. After searching the net forever I finally found 2 links that fixed the problem of the thing not "booting up." No help from MJ in that area. However, now when the softphone comes up it says my MJ is already activated and asks for my email or phone # and password. When I request password info from MJ website, I’m told info is sent to my email addy. Over and over again. Days now and still no response. So I must say, the device itself is still usable. The customer service is really the problem for me. They have a refer a friend button on there site. Did you use that C.S ?
By the way thanks Roger for trying to help me solve my problem. I did try makinga MJ logon account, but that was b4 the links helped me get it working. Seems if I was sent my password info (I’ve never had to login at MJ) I’d be OK. I actually used it as a second phone for the kids. I use Vonage for myself.


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